This position requires a strong customer orientation, excellent cross-functional coordination and the ability to simultaneously manage several commercial, supply chain and administrative matters

Your responsibilities

• Ensure the follow-up and administrative management of strategic client files (Key Account)
• Ensure compliance with contractual commitments and commercial conditions
• Coordinate contracts, sales prices and tariff updates
• Collect, consolidate and monitor client forecasts as well as commercial information
• Optimise client/production site allocations in collaboration with Supply Chain teams and global operations
• Ensure the follow-up of non-conformities, complaints and client requests
• Manage the administrative follow-up of R&D projects and samples
• Handle existing client requests and ensure effective follow-up of actions
• Ensure order processing, coordination with Supply Chain teams and operational follow-up
• Provide comprehensive administrative support as needed

Your profile:

• Higher education such as Bachelor / Licence (commerce, management, administration or equivalent)
• Proven experience in commercial assistance, sales support, B2B customer service or commercial back-office
• Excellent coordination skills between multiple internal and external contacts
• Strong customer service sense and solution orientation
• Ease in managing priorities and multicultural environment
• Excellent command of MS Office, especially Excel
• Good command of data management / ERP tools (SAP is a plus)
• Professional French and English are imperative

Does your profile match? We would be delighted to consider your application