Description
The Vaud Chamber of Commerce and Industry (CVCI) brings together nearly 3,200 companies, representing one third of the private sector jobs in the Canton. A private law association, it draws its resources from member contributions, the sale of services, and various mandates.
The CVCI is notably active in social insurance funds, legal services, export certification, economic conditions, innovation, vocational training, networking, as well as supporting companies, from SMEs to multinationals, of which it is a partner.
To ensure the development and sustainability of services to member companies, the CVCI is looking for its social insurance funds :
A Family Allowance Administrator at 80%
Role mission
Provide the entrusted benefits (in terms of family allowances) while respecting the legal framework they involve, in order to satisfy clients.
Task description
- Ensure the follow-up of the service's benefits in terms of family allowances, respecting the applicable legal framework and according to the training received;
- Create and manage beneficiary files;
- Decide on the granting, suspension or refusal of benefits, as well as the establishment of repayment decisions, based on federal legislation, current directives and cantonal schemes;
- Manage disputes related to payment order requisitions in full or until the processing of the default of assets;
- Propose draft decisions in response to objections related to benefits.
- Enter information into the computer software;
- Scan and process incoming mail;
- Prepare family allowance payments (at least once a month);
- Welcome and inform beneficiaries at the counter;
- Answer telephone calls of the family allowance fund;
- Inform and advise member companies;
- Handle member complaints;
- Process family allowance grant notifications to be sent to the central register;
- Ensure the folding and sending of mail;
- Regularly update internal procedures (steps to follow);
- Perform daily tasks assigned according to the schedule;
- Stay informed of legal developments that may impact the service's activity;
- Carry out necessary IT tests during software updates;
- Actively participate in the service's life by proposing organisational improvements to be discussed as a team during service meetings.
Required profile for the position
- Commercial employee CFC or equivalent training;
- 3 years of experience in family allowance management;
- Ability to work both in a team and autonomously;
- Ability to manage several files simultaneously and multitasking skills;
- Proficiency in common office tools;
- Fluency in French;
- Knowledge of German and Italian is an asset;
- Comfort with numbers.
Start date: early August or to be agreed
Applications not precisely meeting the above criteria will not be considered.
Your contact : send your complete application and salary expectations (cover letter, CV, certificates) by email to mfg@cvci.ch (by 3 July 2026).