Your responsibilities:

• Reception & Customer Experience: Ensure the satisfaction and well-being of each guest by offering a warm welcome, active listening and personalised solutions. Be attentive to details to make each stay a unique experience.
• Coordination and Information Flow: Work closely with all departments (restaurant, wellness, housekeeping, technical service...) to guarantee a smooth and coherent experience. Facilitate the flow of information to anticipate guests’ needs.
• Customer Relationship Management: Strengthen customer loyalty by ensuring continuous quality of service and working to improve the establishment’s "quality score". Handle complaints and make appropriate decisions.
• Leadership and Team Spirit: Foster a spirit of cohesion and motivation within your team by valuing their role in the customer experience. Train and support new members to maintain a high level of satisfaction. Supervise operations during shifts.
• Operations Management: Organise arrivals and departures, apply service standards, oversee pricing policy in collaboration with the Reservations Manager and manage cash registers.

Your profile:

• Hotel training and/or at least 1 year of experience in a similar position with a strong focus on customer relations.
• Excellent communication skills, diplomacy and a keen sense of service.
• Fluent in French and English, ideally German as well.
• Sense of anticipation and organisation to provide a flawless experience.
• Administrative management skills and use of hotel software (Fidelio/Opera).

We offer you the opportunity to showcase your talent for customer relations in a stimulating and evolving environment, where every team member is involved in guest satisfaction.

Do you recognise yourself in this profile? We would be delighted to receive your application, treated in complete confidence.

Please send your applications with a full CV, cover letter, diplomas and references to Mrs Doriane Verniers.

To avoid overloading the announcement, we comply with the rule allowing the use of the masculine form as a neutral value.