Company Description

With solid expertise, the Genolier Clinic stands out for its experienced and qualified team and its state-of-the-art medical equipment.

The Genolier Clinic offers a wide range of services covering cardiology, neurology, oncology, orthopaedic surgery and plastic surgery. Furthermore, the clinic provides its patients with a broad range of services focused on prevention and rehabilitation, to promote their health and well-being.

The reputation of the Genolier Clinic is based on its excellent medical infrastructure and cutting-edge technologies. Among these are a state-of-the-art diagnostic centre, a high-performance intensive care unit and an operating theatre equipped with the latest generation instruments and devices to ensure optimal quality care.

Job Description

Reception and Patient Relations

• Welcome patients with professionalism, kindness and discretion
• Ensure administrative registration and management of patient files
• Inform and guide patients throughout their care pathway

Administrative Management and Organisation

• Plan and manage appointments by optimising schedules
• Handle telephone calls and patient requests
• Update medical records in computer systems (EHR)
• Write and process medical and administrative correspondence
• Manage orders and stock (medical equipment, consumables, supplies), liaising with suppliers and service needs

Clinical Assistance

• Prepare patients for consultations and examinations
• Assist healthcare professionals during medical procedures
• Perform certain technical care (taking vital signs, blood draws, injections, dressings; ECG according to skills)
• Ensure proper installation and comfort of patients

Coordination and Communication

• Act as liaison between patients, doctors, care teams and external partners
• Transmit necessary information for continuity of care
• Participate in coordinating patient pathways

Billing and Medical Administrative Management

• Participate in billing processes and file follow-up
• Verify insurance information and coverage
• Ensure compliance of administrative documents

Quality, Hygiene and Safety

• Respect hygiene, safety rules and current protocols
• Ensure confidentiality of medical data
• Maintain a clean, organised and secure work environment

Qualifications

Training

• Diploma as medical assistant or equivalent training (CFC medical assistant or recognised equivalent in Switzerland)
• Additional training in care or hospital experience is an asset

Professional Experience

• Previous experience in a medical practice, clinic or hospital preferred
• Experience in coordination or patient flow management is a plus

Languages

• Excellent command of French (spoken and written)
• Minimum B1 level in English required, allowing basic professional communication with patients and interlocutors

Technical Skills

• Proficiency with computer tools (Office Suite, scheduling tools, EHR / Opale)
• Knowledge of medical administrative procedures (appointment scheduling, file management, billing)
• Mastery of basic technical gestures (vital signs, blood draws, ECG, simple care, assistance with medical acts)
• Knowledge of hygiene, safety and confidentiality standards

Personal Skills

• Excellent sense of welcome and patient service
• Empathy, kindness and active listening
• Rigour, organisation and priority management
• Ability to work in a multidisciplinary team
• Responsiveness and stress management in a dynamic environment
• Discretion and respect for medical confidentiality

Additional Assets (Bonus)

• Experience in the Swiss hospital environment
• Knowledge of the Swiss healthcare system
• Ease in a high-activity environment
• Adaptability and autonomy

Additional Information

• Promote a work environment that encourages exchanges and collaboration in a spirit of participative management
• Offer a modern workspace conducive to providing quality services
• Regularly evaluate your skills and promote continuous training
• Define your professional objectives and support you in achieving them
• Offer competitive salary and social benefits as well as daily advantages as a collaborator

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.