Reporting to the Quality Manager, your main mission is to actively participate in improving the conformity and reliability of our watch case products (case and dial) throughout the production chain by defining, implementing and training on the necessary control methods and leading a quality approach.

Handling quality complaints and incidents

In close collaboration with the various production sectors and support functions, you ensure the handling of quality issues encountered (organisation and monitoring of securing, launching and managing the problem-solving approach, implementation of preventive and corrective actions, active follow-up of the action plan). You orchestrate the complete cycle of non-conformities, from their thorough analysis to the final feedback to customers, ensuring the effective resolution of blocking points. In this context, you identify relevant technical solutions by adopting an approach of standardisation, formalisation and continuous improvement of quality procedures.

Quality Coordination

You plan and lead cross-functional quality meetings aimed at problem resolution and the implementation of internal and external optimisations, rigorously applying resolution methodologies (8D, QRQC). In parallel, you develop and regularly present quality KPIs, analyses and quantified progress as well as corrective actions or improvements deployed. You provide technical support to production staff and organise training sessions to raise awareness of digital quality tools and problem-solving.

Deployment of RDP and FMEA approaches

You ensure the deployment of FMEA methodologies to prevent quality risks and actively lead problem-solving approaches to identify root causes and then implement effective corrective and preventive actions. You train and support teams in applying these methodologies, while regularly sharing the progress of these projects with the responsible parties. Finally, you are responsible for managing cross-functional quality projects.

Your Background

With an engineering degree, you have at least five years of experience in quality problem-solving and defining control methods, ideally in the watchmaking sector. Your thorough mastery of quality tools (risk analysis, problem-solving) enables you to support and improve quality throughout the production chain. You have very good knowledge of SAP; Quick Control (or equivalent software) is a plus.

Dynamic, committed and possessing excellent interpersonal skills, you enjoy working in a team. Both pragmatic and analytical, you demonstrate strong analytical and synthesis skills, thus contributing to the development of the organisation. An excellent communicator, you share your knowledge, and your relational skills allow you to collaborate effectively in the search for solutions.

Our Benefits

• An onboarding process designed to welcome you from day one, with meetings with teams and time dedicated to exchange and understanding the environment
• A caring, dynamic and collaborative atmosphere where everyone can express themselves freely
• Welcoming break areas: coffee and hot drinks offered, friendly cafeterias, terraces to meet in the sun
• The opportunity to join our B-Clubs (yoga, running, golf, music etc.) and share convivial moments with colleagues
• A multicultural and international atmosphere, ideal for broadening horizons
• An advantageous occupational pension plan and contributions to health insurance and meal expenses
• A flexible environment with the possibility of teleworking (to be confirmed according to eligibility), accompanied by a complete IT kit
• Free parking for cars and bicycles, as well as charging stations for electric vehicles, combining practicality and commitment to responsible mobility
• A free shuttle service connecting the station and the Neuchâtel headquarters
• A wide range of technical, interpersonal and managerial training

This position is open to all, respecting equal opportunities and diversity.