About the role

As a claims handler, you will manage the complete follow-up of files, from opening to compensation. You will work closely with clients to ensure effective and proactive handling within a team of six people.

We offer you Our client offers a 6-month try-and-hire contract with the prospect of a permanent position, in a pleasant working environment with a supportive and available team!

Tasks

This position involves managing the entire claims handling process, combining administrative rigour, contractual analysis and client relationship skills.

• Receive incoming requests and open claims files.
• Identify missing information or documents and ensure file management follow-up.
• Contact the client by email and phone to complete the file.
• Compare the claim elements with insurance conditions to verify coverage.
• Analyse supporting documents and decide whether to compensate.
• Ensure proper administrative management and rigorous file follow-up.

We are looking for

• Basic practical knowledge in administrative or commercial management.
• Proficiency in common IT tools (Office Suite).
• Fluent French.
• Working professional knowledge of German.

An advantage if you have

• Basic knowledge in the insurance field is a plus.

To succeed in this role, your personal skills should include:

• Supportive
• Social
• Organised

Our recruitment process

This recruitment process is managed by Academic Work and our client wishes all questions regarding the position to be addressed to Academic Work.

Our selection process is ongoing and the advertisement may be closed before the end of the recruitment process if we have moved to the next phase. The process includes tests which are tools to find the right talent for the right position, to promote equality, diversity and a fair process.