Beschreibung
For one of our clients, based in Geneva, we are offering a position of
Customer Service Representative FR / EN / DE
Activity rate 100%
Customer Service Representative FR / EN / DE
JOB DESCRIPTION
EXPECTED PROFILE
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Within a small team, you are one of the main points of contact between the company and its customers. You manage daily requests and support customers efficiently and professionally, in a dynamic environment requiring responsiveness, professionalism and a service-oriented mindset.
Main tasks
- Provide support and assistance to users of communal laundries by phone, chat, email and mail
- Identify requests, diagnose problems and provide appropriate solutions
- Plan and monitor technical interventions in the ERP
- Manage user accounts on several digital platforms
- Reconcile payments and process webshop orders and shipments
- Handle first-level complaints and escalate specific situations to internal technical and sales teams
Additional tasks
- Reception of orders/contracts or cancellations
- Data entry and updates in the ERP system throughout the contract lifecycle
- Organisation of installations and uninstallations (coordination and relevant, ongoing communication with technical, sales and customer service teams, updating information in the CRM, communicating deadlines and conditions to the customer)
- Configuration of the online payment platform for installed devices
- Preparation of the documentation bundle related to the installation (user notices, contract review)
- Invoicing installation fees and accounting for rebates related to customer contracts
EXPECTED PROFILE
- Excellent interpersonal skills and ease in telephone and written communication
- Analytical ability, organisational skills and high stress resistance
- Customer service orientation, empathy, patience and solution-focused
- Native French speaker, fluent English and minimum B2 German (other languages an asset)
- Comfortable with digital tools and good command of IT environments (ERP / CRM)
- Experience in Switzerland required; customer service experience is an asset
- Sense of responsibility and team spirit