Beschreibung
Customer Service Manager (a) 100 %
Workplace
Romandy Region
Activity rate
100 %
Start date
to be agreed
Is it you?
You enjoy working as a team to find solutions, you are well organised and have a sense of communication? Your motivation is to simplify processes and support your colleagues, so that we can celebrate our successes together.
Your tasks:
- Manage the activity and requests of real estate as well as the various on-site service providers (services, property data, surfaces / occupants)
- Represent the interests of users / ensure communication between the client and stakeholders
- Guarantee a high level of quality in the buildings, implement corrective measures if necessary
- Overall and fiduciary management of the assigned real estate portfolio in the interest of the client
- Be the figurehead of the service provider and the first point of contact for users and other providers
- Be the contact person for all user requests concerning moves, furniture and occupancy
- Organise and validate projects and moves
- Improve/optimise the surface offer
- Be the contact person for the technical operation of buildings
Your profile:
- University degree in hospitality, real estate management, facility management or building technology
- Proven professional experience in real estate, facility management, hospitality, management and/or a related field such as building technology
- Driving licence (mandatory)
- Ability to manage unforeseen events calmly and efficiently
- Initiative, service orientation, interpersonal skills and active listening ability
- Attention to detail: ability to pay attention to the smallest details to ensure high quality and service standards.
- Ease in organising, following up tasks and managing several files simultaneously
- Excellent command of French (minimum level C1)
- Good oral and written communication skills in German and/or English (minimum level B1)
Ready to join us? We are ready to welcome you.
At ISS Switzerland, we ensure every day the smooth running and comfort of offices, laboratories, airports, production sites, stations, schools and hospitals. Our more than 14,000 employees create, throughout Switzerland, living spaces where more than one million people feel good and can thrive daily.
ISS stands for innovation, quality of service and customer proximity. As a market leader, we offer stable jobs, varied development prospects and a corporate culture based on respect, workplace safety and responsibility - realised through five dedicated programmes, more than 200 training and development courses, as well as the systematic use of sustainable products and solutions.
Your Contact
Thomas Contenta
Talent Acquisition Manager
Phone: +41 58 787 80 54