A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. True to its cooperative nature and values, it fosters the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your talent.

To strengthen our Sales & Marketing Department, which offers our clients high-level services in welcoming and supporting our customers throughout Switzerland, we are looking for a Customer Relations Officer at 100%.

The various tasks awaiting you:

• Convey a positive and caring image of Vaudoise Assurances
• Provide first-level support for telematics customers
• Inform and assist clients regarding Vaudoise’s assistance and insurance services as well as those of our partners via various communication channels
• Manage internet customers (motor vehicle contracts, client area, online requests, etc.)
• Carry out follow-up and customer contact activities as part of outbound actions
• Handle and process telephone overflow from agencies
• Coordinate our clients’ requests with the various relevant contacts
• Perform various administrative and back-office support tasks related to customer relations
• Provide first-level support for telematics customers

Your profile:

• Federal Professional Certificate (AFP) or Federal VET Diploma (CFC) in a commercial field
• First successful experience in a similar position
• Swiss-German native speaker, oral and written proficiency in French (C1) and German (C1)
• Oral proficiency in Italian (B2)
• Basic knowledge of the insurance sector is an asset

You are also drawn to human contact, enjoy listening to clients, and advising them in their search for solutions.

We offer you:

• A healthy working environment in a mutual company certified "Great Place to Work"
• Multiple social benefits, including flexibility in work organisation and numerous employee discounts
• Work within a dynamic and passionate team
• Human values focused on employee well-being

We look forward to receiving your complete application file digitally (including CV, cover letter, copies of work certificates and diplomas).