Description
At AXA, we aim to be a partner who supports you and believes in you. Always by your side to help you excel, we point out paths to explore for your future. We encourage you and offer you spaces of freedom so that you can devote yourself to what matters to you. And it is thanks to your personal commitment that this collaboration becomes a true partnership with a promising future. For you, for us, and for our clients. Not just for the present moment, but also and especially in the long term.
Let’s lay the foundations of your success together. Know You Can.
In the Customer Operations field, we design the individual experiences of our clients in cases of claims and benefits. They are at the centre of our concerns and we find the appropriate solution with them. We thus guarantee maximum customer satisfaction by consistently applying our motto "Customer first".
Your contribution to the company
- Case management in Care Management (clarification and implementation of client requests with insured persons)
- Mediation in case of workplace conflicts
- Support for integration
- Advice to employers and employees in case of illness/accident throughout French-speaking Switzerland
- Negotiations and coordination with service providers, legal representatives, authorities, official services, social and private insurers, as well as other stakeholders
- Clarification of complex situations in the field of accident and illness, including on-site discussion and documentation of conclusions.
Your skills and talents
- Several years of experience in the field of personal insurance claims
- Federal diploma in private or social insurance, or similar training
- Perfect command of French (including writing); good knowledge of German and/or English is an advantage
- Comfortable in human contacts, independent and results-oriented
- Confident, skilled in negotiations and able to assert yourself
About AXA
We shape our clients’ experiences regarding claims and benefits. Our clients are at the centre of our concerns, and we seek the best possible solution with each client. By consistently applying the motto "customer first", we guarantee very high customer satisfaction.
Send your application now!
Sonia Bra, Responsible for WeCare French-speaking Switzerland, is available for any questions about this position by email at: sonia.bra@axa.ch
Cover letter? We do without it! Instead, we look forward to your answers to our brief questions on our online application platform.