Description
With more than 13,000 employees representing 160 professions, the Geneva University Hospitals are a reference institution at both national and international levels. To learn more about our institution, take a few minutes to watch our 2025 retrospective by clicking here.
Convinced that "everyone can make a difference", the Geneva University Hospitals (HUG) have established an Innovation Centre with the aim of improving and evolving the hospital. A unique exchange platform, the Centre fosters collective intelligence by bringing together, valuing, and realising the best ideas from employees. Both a skills centre and a collaborative workspace, the HUG Innovation Centre (CI) offers a range of services to evaluate, support, develop, promote, and enhance innovative ideas and projects from HUG employees and structures. As a laboratory for experimentation, a catalyst for change and participatory approaches, the Innovation Centre’s mission is to stimulate the deployment of an innovation culture within HUG.
Managing two digital platforms: Concerto, for patients; and MonEspacePRO for city professionals. The Innovation Centre develops these platforms in close collaboration with users and our health network partners.
Joining our team means working in a stimulating environment at the heart of digital health innovation, collaborating with multidisciplinary teams (APPS & UX, Cyberhealth and telemedicine, communication, medical and nursing management, external partners) and contributing to high-impact projects for health professionals and patients, within a collaborative and solution-oriented work culture.
As an administrative clerk within the innovation platform, you play a key role in the deployment and adoption of the digital platforms Concerto and Mon Espace PRO among healthcare professionals in the Geneva care network, HUG employees, as well as patients.
In this role, you ensure the reception, information, and support of users in creating and activating their accounts as well as in using the associated digital services. You provide support both in person and remotely to deliver quality assistance and a smooth user experience.
You participate in registration sessions organised within HUG and at external events. You may also be required to travel to partner institutions within the Geneva care network (nursing homes, clinics, medical practices, home care services, etc.) to promote Mon Espace PRO and assist professionals with their enrolment processes.
You verify and authenticate identities in accordance with established procedures and ensure compliance with institutional requirements regarding confidentiality and data protection.
You also provide first-level administrative and technical support, both in person and remotely, to health professionals, HUG employees, and patients. In this capacity, you respond to user requests, ensure follow-up, and help guarantee a smooth and quality experience.
You also contribute to the creation, adaptation, and dissemination of communication and support materials intended for users of the digital platforms. In this context, you assist with awareness, demonstration, and training activities related to the use of Concerto and Mon Espace PRO.
In close collaboration with the Mon Espace PRO and Concerto project managers, you provide regular reporting on field activities, user feedback, and issues encountered during registration sessions, enrolments, and support actions. Thanks to your proximity to users, you actively participate in identifying business needs and areas for improvement of the digital platforms. You thus contribute to informing reflections and prioritisation related to the evolution of Mon Espace PRO and Concerto.
Thanks to your interpersonal skills, ease in communication, and service orientation, you actively contribute to promoting the innovation platform’s strategy and fostering the adoption of the digital health tools Concerto and Mon Espace PRO developed by HUG.
Qualifications
You hold a Federal VET Diploma as a commercial employee or an equivalent qualification.
You have proven experience in an administrative role, user support, or customer relations, ideally in the medical, hospital, or digital health sector.
You are comfortable interacting with a variety of interlocutors and enjoy human contact. Your sense of service, listening skills, and ability to build trust are real assets.
You have excellent oral and written French skills and good communication and simplification abilities.
You are highly proficient with IT tools and new technologies (email, web platforms, collaborative tools, smartphones, tablets). Experience with digital tools related to the medical field or care coordination is an advantage.
Autonomous, organised, and rigorous, you know how to manage priorities, demonstrate responsiveness, and adapt to a constantly evolving environment.
Your team spirit, proactivity, and solution orientation enable you to actively contribute to the Innovation Centre’s activities and the development of HUG’s digital platforms.
Flexible and mobile, you are comfortable travelling to different sites and enjoy fieldwork in contact with health professionals and patients.
Furthermore, your dynamism, enthusiasm, and good humour will make you a valuable asset to join our team.
Additional Information
- Start date: as soon as possible
- Number of positions: 1
- Work rate: 80% to 100%
- Job class: 09
- Contract: 12-month fixed-term contract, renewable
- Application deadline: 07.07.2026
- Contact for information: centre.innovation@hug.ch
Your application must include a motivation letter, your CV, copies of diplomas and certificates required for the position, and the last two work certificates.
This announcement is addressed equally to women and men.
Committed to combating unemployment, HUG encourages applications from the Cantonal Employment Office.
Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.