Beschreibung

How you make a difference




* You develop and establish user-centric -personas- in the digital workplace based on qualitative and quantitative analysis of needs, behaviours and motivation.
* You shape the digital employee journey from onboarding to offboarding based on data, identify pain points, develop solutions and continuously optimize critical touchpoints to create a good employee experience.
* You analyse the digital user experience of our employees with the help of feedback and digital tools and, based on this, develop targeted improvements for an effective and user-friendly digital workplace. You use data and feedback to evaluate the effectiveness of initiatives and continuously propose improvements.
* Together with internal specialists, you identify and analyse critical points relating to the digital employee experience and develop services to sustainably improve them.
* In close cooperation with IT, HR and other units, you ensure the appropriate implementation of digital solutions, provide well-founded recommendations and involve yourself actively in projects.
* You ensure that communication with users of digital services is clear, understandable and appropriate to the target group.




What you have to offer




* You have a university degree in business administration, business informatics or a similar qualification with proven experience in customer/user experience management, digital transformation and project management.
* Your expertise in quantitative and qualitative user research and in usability enables you to develop precise, data-based and relevant personas and journeys.
* Agile working, a structured approach and data-based decisions are part of your everyday working life.
* Your ability to grasp things quickly helps you to understand complex relationships and find creative solutions.
* You win over stakeholders at all levels with your clear and persuasive communication and you feel comfortable at the interface between business and IT.
* You have a good spoken and written command of German and French and good proficiency in English.




What we have to offer




* 6 weeks' holiday
* Parental Leave
* Staff vouchers
* Workation (IT)




Abyramie Duruz
Lead Digital Employee Experience




As the driving force behind digitization, the Informatics/Technology function unit has an influence on the whole of Swiss Post and is an important partner in its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile, bimodal and embedded IT innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure. In addition, we are committed to the issue of sustainability: our headquarters in Bern have been awarded two certificates for sustainability. All newly built logistics centers meet the Gold sustainability standard at a minimum.

## 70-100%, Bern or Lausanne and home office ##