Beschreibung

- Assistant to the Cantonal OmbudsmanJob DescriptionThe Cantonal Bureau of Mediation is looking for an assistant to the Cantonal Ombudsman.ResponsibilitiesYou will process complaints filed with the Cantonal Bureau of Mediation.You will be required to welcome users, listen to them, analyze their requests, contact and inform the authorities in charge, review files and any necessary documentation; you will seek solutions to address the problems encountered.You will participate in working groups and conduct research, useful both for processing requests and for drafting reports, position papers, and recommendations.You will perform a portion of the tasks devolved to the Cantonal Ombudsman by the law on mediation.For further information, please consult the job description here.A fixed-term contract at 40% for the same duties is also offered for the period from to.Education/ExperienceDegree in a field useful to the function or title/experience deemed equivalent, supplemented by training in mediation and conflict management.Excellent synthesis and analytical skills, great writing proficiency.Personality endowed with great listening skills, flexible, versatile, and resistant to stress.Commitment to respecting professional secrecy and confidentiality.Proven experience in mediation and conflict resolution within a public administration.Good knowledge of institutions and the system.Perfect command of French, written and spoken, with good knowledge of German; any other language is an asset.Mastery of office tools.WHO ARE WE?The Cantonal Bureau of Mediation is an intermediary. It assists users in their dealings with Vaud cantonal and municipal authorities and in the amicable resolution of disputes. Please click here to consult our website.Why join us?The State of Vaud offers a great diversity of jobs and opportunities for development. Working conditions are based on the principles of equality, inclusion, sustainability, and professional ethics in an environment conducive to the balance between professional and private life. To learn more about our benefits, visit our recruitment page.ApplyStart date or by agreement.Salary class 13Type of contract Public lawActivity rate 60%AddressCantonal Bureau of MediationCaroline 2Case postaleLausanne jid3d82f03aen jit0624aen jpiy26aen