Beschreibung

Peter Park helps its customers to easily and digitally design parking spaces. We replace barriers, paper tickets, and parking discs with barrier-free parking and mobile payment options. Peter Park revolutionizes daily parking experiences with new digital technologies, thus making life easier for every driver. Furthermore, we optimize the utilization of urban structures and clear the streets of parked cars – for a livable and sustainable living environment. In collaboration with our B2B customer base, we face the challenge of continually improving and expanding our SaaS solution.Customer Success Manager (m/f/d)Do you want to start your career in a tech start-up in the DACH region? We are looking for talents to support our Customer Management team. As a Customer Success Manager for Switzerland (m/f/d), you ensure a good customer journey and maintain the relationship with our Swiss B2B customers. You act as a point of contact for questions and challenges of our stakeholders and are available with your expertise to provide the best possible solutions.What is your task?Customer Support: Proactive support of our B2B customers, including continuous training on the tools used and derivation of optimization approaches. Swiss Focus: Specialization on the Swiss customer base for technical and decision-making processes. Onboarding: Structured onboarding for our new customers to ensure optimal integration. Support for B2B customers from various industries with technical queries in close cooperation with Tech, Customer Service, Project Management, Business Development, Engineering, and support within ongoing projects. Feedback & Product Development: Collection and communication of customer feedback to the product team and further development of customer care not only remotely but also on-site to ensure effective support.Requirements:Completed degree in business administration, economics, industrial engineering, or a comparable qualification.Professional Experience: At least 2 years of experience in customer success management and/or business analysis.Analysis: Strong analytical skills to capture and present complex issues in a structured manner. Teamwork: High team orientation and active contribution to the further development of internal processes together with colleagues. Problem Solving: Strong problem-solving skills; also tackling and finding solutions for complex challenges. Confident use of MS Office; ideally experience with CRM tools is advantageous.Swiss Expertise: Swiss citizen or familiar with the Swiss mentality to effectively communicate with customers.Swiss German & French: Fluent in one language (C2) and very good knowledge (at least C1) in the other.Work Setup:40 hours per week (trust-based)Working hours: Monday to Friday, no shift workPermanent employment contractWorkplace: 100% remote - residence in SwitzerlandTeam: 17 colleaguesWhat benefits does Peter Park offer me?Here's what your working life with us looks like:Team spirit and impact culture: Your voice matters to us! We live flat hierarchies and a culture of openness. This means: short decision-making paths, direct communication at all levels, and a team that actively supports you. Your ideas are not only welcome here but are also heard.Freedom to implement ideas: You take responsibility and can actively contribute your ideas. We support your development – with real growth opportunities. Additionally, we offer you 28 vacation days that you can arrange freely.Modern Apple equipment – so you can get started immediately.Flexibility that suits you – exclusive benefits with the stability of a start-up mentality in a dynamic environment.Ready for the next step? Then become part of our team – and shape the future with us! We look forward to hearing from you! jid35796cdaen jit0414aen jpiy26aen