Description

Customer Success Executive – Portuguese Speaker Location: London, UK | Hybrid: 2 days in the office, 3 days remoteMake a real impact through technology and sustainability Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.The Role As a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.Your responsibilities will include: Responding to customer queries, troubleshooting issues and coordinating technical escalations. Working closely with Product and Engineering to share feedback and improve the platform. Creating help-centre content, onboarding materials and self-service resources. Developing customer communications and product update campaigns. Delivering training sessions for customers and suppliers. Monitoring support performance and helping improve the customer experience. About You Native or professional-level Portuguese speaker, ideally Brazilian Portuguese. Fluent in business English; additional languages are a plus. At least 2 years’ experience in customer or technical support within a SaaS business. Excellent communication and writing skills, with a customer-first mindset. Organised, proactive and comfortable troubleshooting problems in a fast-paced environment. A collaborative team player who enjoys learning new technology. Genuine interest in sustainability, climate or environmental issues. Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.What’s on Offer? Competitive salary. 25 days’ annual leave plus public holidays. Enhanced pension, life and health insurance. Hybrid working: 3 days remotely and 2 days from a London office. The opportunity to join a collaborative, international team and contribute to meaningful environmental change. Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we’d love to hear from you.