Customer Service Specialist

About Our Client ##

Exciting opportunity in an international SME

Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
Receiving, processing, and independently resolving customer inquiries.
Recording and processing of logistical customer complaints and returns.
Customer account creation and maintenance of customer master data.
Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
Support in customer-side shortage management in close coordination with Commercial.
Coordination and ensuring timely product registration across the European region to support product launches.
Demand Planning - Liaise with production planning on demand for all local hubs.
Support with ad-hoc finance and accounting tasks.
Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
Maintain digital Marketing and Customer Relationship platforms.
Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
Language Skills: English & German needs to be business fluent and Spanish is an advantage
Strong customer-centric mindset with a focus on service quality and responsiveness
Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
Experience from an international group and work environment