Description

Customer Service Specialist - Back Office - 100%Are you a dedicated team player who quickly recognizes customer needs and provides uncomplicated solutions? Do you share our values, focus on the essentials, and always keep your promises? Then you are a perfect fit for our modern contact center in Biel!Become part of our team as:Customer Service Specialist - Back Office - 100%In our dynamic, results-oriented team, you will play a key role in customer retention. Specifically, you will:Your Tasks- Analysis and processing of customer complaints- Customer service and support by processing incoming tickets and emails in writing and by phone- Customer support to ensure problem resolution and processing of inquiries- Management, monitoring, and optimization of mobile and landline connection activations- Support for continuous improvement to develop new processes- Internal collaboration with relevant departments as well as external collaboration with our various partnersYour Profile- Basic vocational training with a federal diploma (EFZ) or comparable education- Strong customer orientation and enjoyment of working in a commercial role, ideally in a customer service environment- Excellent written and spoken skills in German; Italian, French, and English are a plus- Great interest in digital tools and telecommunications- Your personal qualities make the difference: reliability, resilience, punctualityWe Offer- Bonus from the 3rd month- Salary paid in 13 installments- Up to 20% home office depending on the area of responsibility- 5 weeks of vacation- A modern and inspiring work environment- Strong social benefits as well as a flexible and advantageous pension plan- Free mobile subscription valid throughout Europe- Exclusive offers and discounts on our products and servicesWork location: BielHave you always dreamed of working in a diverse environment? Then we definitely want to meet you!A criminal record extract without entries as well as a debt collection register extract from the debt collection office will be required upon employment.Apply directly online! jid95a8b99aen jit0416aen jpiy26aen