Description

In this role, you will be the primary scheduling contact for assigned treatment centers and play a crucial role in coordinating time-sensitive patient journeys. You will work closely with cross-functional internal teams as well as external stakeholders, while reporting to the Manager EU Scheduling and Cell Logistics.

Your main tasks

• Act as the main scheduling contact for assigned cell therapy treatment sites
• Coordinate and maintain patient treatment schedules with both treatment centers and manufacturing sites
• Ensure a seamless end-to-end experience for patients and stakeholders
• Enter and maintain accurate data within internal scheduling systems
• Manage and troubleshoot logistical issues throughout the patient journey
• Execute exception handling processes such as product returns or replacements
• Provide real-time portal support and training to treatment centers
• Capture and document feedback from external and internal stakeholders
• Participate in team meetings and provide insights on account health and trends
• Collaborate with commercial teams to ensure optimal account management and scheduling efficiency

Your profile

• Bachelor’s degree or minimum of 3 years of relevant work experience
• Background in customer service, patient coordination, logistics, or supply chain is a strong asset
• Professional, self-motivated, and able to work independently as well as in teams
• Flexible and adaptable to fast-changing operational needs
• Strong organizational and time management skills with attention to detail
• Excellent communication skills, both written and verbal
• Comfortable working in a multicultural, cross-functional environment
• High customer service orientation and ability to handle sensitive situations calmly
• Willingness to provide occasional on-call or holiday support
• Fluency in English and German required, French is a plus

Domagoj Odrljin is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).

Full discretion is guaranteed and we will gladly answer any additional questions.