Description

Are you a dedicated team player who quickly recognizes customer needs and provides straightforward solutions? Do you share our values, focus on what matters, and always deliver on your promises? Then you are a perfect fit for our modern Contact Center in Biel! Become part of our team as: Customer Service Specialist - Backoffice - 100% In our dynamic, results-oriented team, you will play a key role in customer retention. Specifically, you will: Your tasks analyze and process customer complaints, provide customer service and support by handling incoming tickets and emails both in writing and over the phone, assist customers to ensure problem resolution and process inquiries, manage, monitor, and optimize activations of mobile and landline connections, support continuous improvement to develop new processes, collaborate internally and with relevant departments as well as externally with our various partners. Your profile shows strong customer orientation and enjoyment in working in a commercial role, ideally in customer service, with written skills in French, Italian, and German; English is a plus. A great interest in digital tools and personal qualities make the difference: reliability, strength, punctuality. We offer a bonus starting from the 3rd salary in 13 paid + annual bonus (company performance/individual achievement), up to 20% home office depending on the area of responsibility, 5 weeks of vacation, a modern and inspiring work environment, strong social benefits as well as flexible and advantageous retirement plans, free mobile subscription valid across Europe, exclusive offers on our products and services. Work location: Biel. Have you always dreamed of working in a diverse environment? Then we definitely want to get to know you! Apply directly online! jid72e37c0aen jit0206aen jpiy26aen