Description

As part of our future recruitment needs, we are building a pool for the position of Call Center Agent - FR/GER or FR/ITA. By joining our talent pool, your application will be prioritized as soon as a position matching your profile becomes available.Mission:- Answer incoming calls in a professional and efficient manner.- Provide accurate and complete information about products and services.- Resolve customer issues by finding quick solutions and maintaining a high level of customer satisfaction by following established procedures.- Document all customer interactions in our system.Profile:- Excellent French, with German or Italian as an additional language.- Strong written and verbal communication skills.- Previous experience in a call center or in a customer service role is an asset.- Interest in the banking sector.- Ability to multitask in a fast-paced environment.- Strong problem-solving and stress management skills.- Knowledge of customer relationship management (CRM) tools and software.You wish to advance your career? We look forward to learning about your plans. Contact us! Your application will be treated with complete confidentiality. jid114efbdaen jit0727aen jpiy26aen