Beschreibung

Société Electrique de la Vallée de Joux SA is active in the supply of energy, services, and products in the fields of sustainable development, multimedia services (internet, TV, fixed and mobile telephony), and electrical installations. To position itself as a key player in the energy transition focused on services and energy efficiency with a strong customer orientation, SEVJ is looking for a Customer Advisor 80%.Your mission:Within the Customer Service sector, you ensure professional reception, both in person and by telephone, for our customers, visitors, and partners, in order to guarantee a fluid customer experience. You are the first point of contact and often the first image of the company.In detail:- Welcome customers, visitors, and partners at the reception desk as well as by telephone.- Identify the request and the relevant area to ensure the first level of service (non-expert).- Qualify, process, or direct calls to a competent contact person.- Ensure reliable message taking and their transmission within deadlines.- Propose service offers when necessary.- Guarantee the traceability of exchanges in the CRM (tickets, agenda).- Participate in internal meetings and contribute to the continuous improvement of the sector thanks to field feedback.- Apply confidentiality and security rules (access control).- Manage complex or conflictual situations with professionalism, both in person and by telephone.Required profile:- Federal Diploma of Vocational Education and Training (CFC) as a commercial employee or equivalent qualification.- Confirmed experience in a similar position.- Good knowledge of the multimedia sector or the energy field, an asset.- Business software: Microsoft Suite and specifically Teams, ISE, Odoo, an asset.- Excellent knowledge of French (English is a plus).- Sense of hospitality, rigor, and ability to manage multiple tasks.- Team spirit, customer-oriented, and good ability to listen.We offer:- A position with exciting challenges to take on.- Actively contribute to the development of the Customer Service sector.- Join a dynamic team.- The opportunity to join a human-sized company, leader in rapidly developing sectors.- To work in a region offering first-class infrastructure, rich in sports and cultural activities, and close to the border with strong industrial development. jid8fb9e29aen jit0627aen jpiy26aen