Description
Join Medeco-ch Sàrl
Swiss company active in the MedTech field, Medeco-ch Sàrl is looking for a motivated, dynamic and versatile Customer Service Representative, able to thrive in a demanding environment where quality, responsiveness and team spirit are essential.
We are seeking a person willing to invest long-term within our company, capable of working autonomously while collaborating closely with the entire team.
At Medeco-ch, we believe every action counts. Behind every call, every order, every file processed and every intervention, there is a patient. The work of each of our employees contributes, at every stage of the chain, to the patient’s well-being. It is this mission that gives full meaning to our daily commitment.
Customer Service Representative FR/ALL (M/F) – 100%
Your main tasks
- Complete management of customer orders: recording, checking and follow-up
- Preparation, sending and follow-up of commercial offers
- Handling telephone calls and emails
- Correspondence with customers and suppliers
- Management of purchases and supplier returns
- Follow-up of backorders
- Creation and updating of customers, items and kits in our ERP system
- Coordination between orders, deliveries and invoicing
- Participation in various administrative projects of the department
- Compliance with quality procedures and internal processes
Profile sought
Mandatory criteria
- Swiss C permit minimum
- Driving licence required
- Residence in Switzerland, ideally between Lausanne and Geneva
- Excellent command of French and Swiss German, both spoken and written
- On-site presence mandatory (no remote work possible)
- Proven experience in an administrative, commercial or Customer Service position
Your qualities
- Excellent organisational and prioritisation skills
- Ability to learn quickly
- Versatility and autonomy
- Ability to manage several tasks simultaneously
- Stress resistance and efficiency during busy periods
- Team spirit, sense of responsibility and proactive attitude
- Flexibility and excellent adaptability
- Dynamic, rigorous and solution-oriented personality
Working hours
- Monday to Friday
Alternating hours every other week:
- Week 1: 07:30 – 16:30 (1 hour break)
- Week 2: 08:15 – 17:15 (1 hour break)
We offer
- A permanent position at 100%
- A varied activity with real responsibilities
- A stimulating working environment within a dynamic, close-knit and committed team
- A human-sized company where every employee has an essential role
- A free underground parking space
- Free coffee and tea available
- Motivating working conditions and an excellent working atmosphere
Start date
Immediate or to be agreed.
Important
We are looking for a person able to invest long-term within our company and to maintain a sustained work pace.
Applications not meeting the mandatory criteria mentioned in this announcement, notably the command of French and Swiss German, the C permit, residence in Switzerland and availability for a 100% on-site position from Monday to Friday, will not be considered.