Beschreibung

Customer Service Manager 100% FR/DE, in Lausanne, permanent contractFounded in , SwissCaution is the No. 1 in Switzerland in the rental guarantee market without bank deposit for individuals and professionals. With a staff of 109 people, SwissCaution covers the whole of Switzerland with its head office based in Nyon and agencies located in Lausanne, Zurich and Bern. SwissCaution is a company of the Mobilière Suisse Société. To strengthen our Lausanne agency, we are looking for a Customer Service Manager 100% FR/DE, in Lausanne, permanent contract.What we are looking for:A committed and flexible person, in a modern and dynamic company. You will be able to strengthen the Customer Service team thanks to your open-mindedness, your customer focus and your daily support. You will be the first point of contact for our clients and partners, and will play a key role in processing requests related to rental guarantees and the management of:- Welcoming and advising clients visiting the agency- Answering incoming phone calls and processing client requests with efficiency, courtesy and professionalism in French and German- Informing and accompanying clients regarding the rental guarantee and contractual terms- Ensuring the processing of files and guaranteeing the quality of the data entered- Collaborating with other departments to ensure a quick and relevant response to clients- Contributing to the continuous improvement of the service and customer satisfactionRequired skills:- Commercial employee diploma profile E/M or equivalent- Experience in customer service, customer relations- Good analytical skills- Excellent oral and written communication, listening skills and sense of service- Rigor, good stress management, and autonomy in work- Team spirit- Punctuality and respect for working hours- French native speaker and perfect command of German/Swiss-German (min C1)- Swiss-German would be an asset- Mastery of office tools (Word, Excel, management software)- Clean criminal record and debt collection register extractWhat we offer:- Interesting and varied work in a dynamic environment- Autonomous work and possibility of teleworking- A versatile position with concrete and varied responsibilities- Social benefits (daily sickness allowance; monthly contribution to LAMal; reduction on various insurances; etc.)- Training on our products and tools- Possibilities for evolution within the companyStart date:Immediately or by agreementIf you think you match the profile sought, please send your complete application file. jidbb33494aen jit0417aen jpiy26aen