Description

To strengthen our team, we are looking for a personality as a Customer Service Center Advisor, capable of learning quickly, flexible, service-oriented, and possessing an excellent sense of communication. We offer a modern and flexible work environment with the possibility of teleworking as well as development options. Please send your complete file (CV, work certificates, diplomas). Only complete files will be considered.Customer Service Center AdvisorWhat awaits you?- Respond to telephone requests from our clientele on various banking and digital topics.- Identify customer needs and propose adapted solutions (cross-selling and up-selling).- Participate in targeted outbound campaigns as part of commercial or customer actions.- Ensure active listening and transmit specific requests to the competent departments.- Follow regular coaching sessions to maintain the high quality standards of the Service Center.What do you bring?- Federal VET Diploma (CFC) as a customer agent or commercial employee in banking.- 3 years of professional experience in a customer contact center or knowledge in the banking field.- Perfect command of spoken and written French, as well as very good knowledge of German or Italian (B2 level).- Ease in the digital environment and a marked interest in digital tools.- Open-mindedness, sense of service, and enthusiasm to support our clients with professionalism.- Flexibility in an extended schedule (hours) according to a team system.We leave room for personal initiative and give meaning to our work. The balance between private and professional life of our employees is important to us. This is why we create the conditions for flexible working time, with offers for mobile work, teleworking, and part-time work. We work in a friendly environment.Values are our pillars. Together. For each other. They shape our way of collaborating and behaving towards one another. The culture of using the informal tu promotes personal proximity and exchanges on an equal footing at all levels of the company.We live diversity and equal opportunity. We encourage the diversity of perspectives, experiences, and skills within our teams. This diversity is our wealth and contributes decisively to our success.We live a responsible corporate culture. We put collective performance at the forefront. That is why, with us, collective profit-sharing replaces individual bonus payments. This promotes a healthy corporate culture, where we pursue meaningful and common goals, in order to develop solutions together.We encourage personal and professional development. Lifelong learning is an integral part of our culture. We create a space conducive to the professional and personal development of everyone and support our employees in a targeted manner, thanks to a varied internal training offer as well as a contribution to external training costs.Working and living healthily becomes a real program with us. Thanks to our global Working and living healthily approach, we help our employees to find - and preserve in the long term - a healthy balance between professional and private life.Questions?For questions about the job content:Group Manager Customer Service CenterFor questions about the recruitment process:Recruiting PartnerAbout us jideb03805aen jit0417aen jpiy26aen