Beschreibung

Customer Service Representative

Afin de renforcer l'équipe, notre client recherche activement un Customer Service Representative.

Date de démarrage : Immédiate

Durée mission : 1 an

Localisation : Fribourg

CUSTOMER SERVICE REPRESENTATIVE - Temporary position

Main mission:

Ensure the complete processing of orders for assigned countries, from receipt to billing and shipping, ensuring compliance and customer satisfaction.

Tasks:

* Manage the complete cycle of orders (receipt, validation, billing, shipping).

* Track and resolve blocked orders.

* Prepare billing and shipping documents (export, import, banking).

* Organize the transport and ensure tracking until delivery.

* Respond to customer inquiries and provide product information.

* Maintain accurate sales projections and assess risks.

* Apply SOPs and compliance requirements.

* Participate in ad hoc projects and regular calls with clients/distributors.

* Build strong relationships with internal and external stakeholders.

Profile:

* Training in the field of customer service

* Ideally prior experience in customer service or order management.

* Knowledge of SAP, CRM and MS Office applications.

* Customer oriented, flexible, proactive.

* Ability to work under pressure, prioritize and manage multiple tasks.

* Excellent communication skills (written and oral).

* English/ French

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