Beschreibung
Become part of our team as a Customer Service Representative (Internal Sales) Construction, Hobby & Leisure (DE/FR) and support our customers with competent advice and active sales across all communication channels.
You have excellent German and French skills, enjoy customer consulting, and have experience in the construction, hobby & leisure sector or a technical affinity? You think solution-oriented, tackle challenges with commitment, and appreciate direct customer contact? Then we look forward to hearing from you!
Customer Service Representative (Internal Sales) Construction, Hobby & Leisure (DE/FR)
What to expect
- After your training in the areas of construction & hobby and leisure, you will take responsibility for providing our customers with service-oriented, professional, and needs-based expert advice in this product group via email and telephone
- You will securely record customer orders and enquiries by email and telephone, with flawless processing also falling within your area of responsibility
- You will provide information about product prices and availability as well as about our e-shop
- You will maintain close cooperation with internal interfaces such as purchasing, accounting, support (customer service), logistics, and product management
- You will ensure care in the showroom, advise and support customers on site, and handle enquiries in general mailboxes on various topics related to our processes and procedures across all sales and communication channels
- You will take over complaint management and handle customer concerns independently and service-oriented
What you bring
- Completed training in retail or a comparable qualification with specialist knowledge, ideally complemented by commercial apprenticeship experience
- You bring broad and in-depth expertise in the relevant product groups
- Your pronounced customer and solution orientation distinguishes you, as does your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills
- You have experience in customer care, especially in needs analysis, and are characterised by strong team spirit and a high willingness to provide service
- You must have excellent German skills as well as very good French skills
- You impress with good manners and a neat appearance and are valued as a goal-oriented, reliable, and resilient personality who keeps an overview even with a high workload and in complaint management
- Good comprehension skills and openness to working with applications such as Navision (ERP), BSI (CRM), and Office 365
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you with any questions.
eveline.icobas@brackalltron.ch
The easiest way to reach us is via our application tool – where you can securely and quickly upload your documents.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to follow them. Our success story shows that something great is created by each individual together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.