Description

The Caisse Inter-Entreprises de Prévoyance Professionnelle (CIEPP),Head of Customer Advisory ServiceThe Caisse Inter-Entreprises de Prévoyance Professionnelle (CIEPP), a recognized institution active in French-speaking Switzerland in the second pillar, bringing together more than companies and self-employed individuals, insuring insured persons and pensioners, is looking for aHead of Customer Advisory ServiceAre you passionate about customer service, sales, and team management? Do you wish to play a central role in a dynamic and committed pension institution? Then this opportunity is for you!Main tasks- Manage the CIEPP Customer Advisory service, ensuring quality service and a proactive presence for our insured persons.- Deploy and implement the CIEPP commercial policy, in line with the institution's objectives.- Analyze the positioning of our products against the competition and market developments, to guarantee their relevance and quality.- Lead and motivate the customer advisory team, fostering collaboration, excellence, and skills development.- Optimize work processes by identifying efficiency levers and ensuring their implementation.- Produce and interpret statistics and reports to inform decisions and improve forms and circulars related to the activity, for clear and effective communication.- Actively contribute to the development policy of the CIEPP, in connection with other departments.Profile & skills:- Confirmed experience in team management and customer relations.- Solid understanding of commercial issues and the pension sector.- Federal Diploma as a social insurance specialist or equivalent title.- Mastery of standard office tools.- Good knowledge of English and German, an asset.Your profile:- Analytical mind, sense of service, and ability to listen.- Leadership skills and ability to manage priorities.- Flexibility and autonomy.- High professional ethics.Our offer:- We offer you a position with responsibilities and a strong impact where you can make the most of your skills and abilities. You will evolve in a stimulating and dynamic work environment, with strong values and a corporate culture focused on quality. You will have modern infrastructure at your disposal within a competent team. We offer you the possibility to work autonomously, leverage your strengths, and benefit from professional development opportunities and continuous training to help you achieve your career goals, as well as competitive benefits including social benefits and a work-life balance. jid7af56e2aen jit0416aen jpiy26aen