16 Jun

Customer Service Manager / Helpdesk (100%)

Nyon

Beschreibung

At eEAT, we believe that hospitality professionals should be able to focus on what they love – not on administrative processes. That is why we develop an all-in-one, intuitive, and connected HACCP solution that concretely simplifies the daily life of food artisans. Temperature sensors, customised labels, automated traceability, and a HACCP app: Our products are developed on-site, together with our customers, to be as efficient as they are easy to use.Since our founding in 2019, we have equipped over 1,800 satisfied businesses with our services.Our team shares strong values: innovation, responsibility, reliability, honesty, listening, and excellence.

Your missions

Attached to the customer service department, you will be the first point of contact for our clients. Your responsibilities include:

Customer support: Handling requests by phone, email, and other channels in French and German.
File management: Ensuring the rigorous updating and monitoring of client files.
Technical configuration: Setting up the eEAT software according to the specific needs of each client and HACCP standards.
Internal collaboration: Working closely with other departments to ensure quick and relevant responses.
Continuous improvement: Actively contributing to service optimisation and customer satisfaction.
Administrative follow-up: Processing reminders for unpaid invoices.

Your profile

Education: Commercial employee certificate (CFC) or equivalent qualification.
Experience: A first successful experience in customer relations is required.

Languages

French: C2 (excellent oral and written expression)
Swiss German: Native language (excellent oral and written expression)
German: Fluent

Key skills

Excellent communication, listening skills, and diplomacy.
Good judgement and analytical mind.
Team spirit.
High autonomy, proactivity, and good humour on a daily basis.
Excellent priority management and respect for commitments.
Punctuality and respect for working hours.

What we offer

Joining eEAT means entering an environment where respect and trust prevail:

A varied position within a dynamic, close-knit, and friendly team.
Concrete responsibilities in a constantly evolving company.
The satisfaction of working with a loyal clientele and pleasant interactions.
Flexibility: Possibility of remote work one day per week.
Well-being: Fresh fruit, quality coffee, and team-organised running outings.
Social benefits: 5 weeks of holiday.