Description

Position based in Lausanne (with training at our premises in Geneva for several months)

Your main tasks:

• Welcome and assist customers in branch or by phone/email in using our online services;
• Identify customer needs and direct them to appropriate solutions;
• Handle complaints by providing a quick and appropriate solution;
• Build customer loyalty by providing optimal service quality;
• Arrange qualified appointments for the sales team;
• Update customer files;
• Work closely with our partners, as well as with all bank employees.

What we are looking for:

• You have good interpersonal skills demonstrated by successful commercial experience;
• Customer-oriented, you are committed to providing the best service;
• You have an excellent team spirit and know how to work independently;
• You are familiar with the Swiss retail banking market or cross-border market;
• You have a strong sense of rigour, are responsive and organised;
• You are proficient with Office suite tools;
• You speak fluent French and Italian (German is a significant advantage);
• Knowledge of Finnova software will be a plus.