Beschreibung
A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. Faithful to its roots and values, it encourages the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your potential. To strengthen our Sales & Marketing Department, which offers our clients high-level services in welcoming and supporting our clientele throughout Switzerland, we are looking for a Customer Service Representative.Your missions will include:- Conveying a positive and caring image of Vaudoise Assurances- Providing first-level support for the clientele and assisting clients regarding Vaudoise assistance and insurance products, as well as those of our partners, via various channels (client internet portal for motor vehicles, client area, online requests)- Carrying out follow-up and client contact activities as part of outbound campaigns- Handling and processing telephone overflow from agencies- Coordinating our clients' requests with the various relevant contacts- Performing various administrative and back-office support tasks related to the clientele- Providing first-level support for the clienteleYour profile:- Federal Vocational Certificate (AFP) or Federal Diploma of Vocational Education and Training (CFC) in the commercial field- First successful experience in a similar position- Swiss-German language skills, oral and written mastery of French (C1) and German (C1)- Oral mastery of Italian (B2)- Basic knowledge of the insurance field- You are also motivated by human contact, you enjoy listening to the client and advising them in their search for solutionsWe offer you:- A healthy work environment in a mutual company certified Great Place to Work- Multiple social benefits, including flexibility in work organization and numerous discounts- Work within a dynamic and passionate team- Human values centered on the well-being of employeesWe look forward to receiving your complete application file digitally (with curriculum vitae, cover letter, copies of work certificates, and diplomas). jid701e9f5aen jit0625aen jpiy26aen