What does this mean in practice?

• You systematically identify customers, provide information, communicate the terms and details of various products and services, and utilise the sales potential.
• You pass on information necessary for updating IT data regarding customer service and market management.
• You advise by telephone on basic products/services (accounts, cards, e-banking) and provide initial information on other banking products.
• You accompany and support our customers with our digital products, thereby creating added value for their customer experience.
• You schedule appointments with our advisors.

Do you like challenges?

This position is made for you if …

• You have a commercial education (EFZ, MPC, ESC, Maturity Type E).
• You have experience in a Customer Centre and excellent knowledge of office communication tools.
• You communicate efficiently in German and French. Additional languages are an advantage.
• You are a pragmatic and disciplined person who makes constructive improvement suggestions and is adept at telephone contact.
• You value teamwork and collaborate effortlessly with colleagues.

Then we should get to know each other!

Would you like to become part of our team?

We look forward to your application.

Please send your complete application documents by no later than 19 June 2026 to our HR Business Partner Marisa Berclaz at recrutement@bcvs.ch.