Beschreibung

* Fluency in French, German, and English (minimum C1).
* Previous experience in customer service

## About Our Client ##

Our client is a major player in the life sciences and pharmaceutical industry, recognized for its innovative contributions to healthcare. The company offers a supportive work environment that emphasizes excellence and a strong commitment to patient-centric and customer-focused solutions.

## Job Description ##

* Oversee the daily operations of Customer Care, including order management and processing, claims handling, coordination with third-party logistics providers (3PL), customer interactions, and master data maintenance.
* Manage and optimize tools for order intake such as EDI, OCR, and the web portal.
* Ensure full compliance with sales terms and conditions, maintaining high standards of quality and accuracy, while addressing customer and stakeholder inquiries or complaints.
* Foster effective cross-functional communication and collaboration, maintaining strong and efficient relationships with both internal and external stakeholders.
* Proactively inform management of any delays, anomalies, or issues that may impact operations.

## The Successful Applicant ##

* Fluency in French, German, and English (minimum C1).
* Bachelor's degree/equivalent or CFC Commerce
* Previous experience in customer service
* Outstanding interpersonal and communication skills with customer focused orientation.
* Attention to detail and ability to multitask in a fast-paced environment.
* Proficiency in using customer relationship management (CRM) tools and Microsoft Office Suite.

## What's on Offer ##

* A 2-year temporary contract with potential for growth
* A dynamic, multinational work environment
* The opportunity to evolve within an international and multilingual team
* A collaborative and professional atmosphere that supports development and teamwork

Quote job ref

JN-112025-6878941

Job Function

Customer Service

Specialisation

Supply Chain

Industry

Healthcare / Pharmaceutical

Location

Vernier

Contract Type

Interim

Job Reference

JN-112025-6878941