Description

While others are still working, you are already off at 5 pm with us!

"You don’t just advise: you inspire people and turn every request into a real wow effect."

In the competence centre of our Contact Center, we commit with heart, expertise and a clear goal for our members: to support them daily with excellent customer service – made possible by our dedicated team.

As a person comfortable with languages and holding the federal insurance intermediary certificate (VBV), you bring your advisory skills to a strong and recognised club throughout Switzerland – becoming the voice of more than 1.6 million members. Starting date to be agreed.

Customer Advisor Competence Centre GER/FRE 80–100 %

Your challenges

• Telephone and written advice to our members – from offer to conclusion – with comprehensive support across the entire TCS product range, with a focus on insurance products

• Processing qualified leads from internal services

• Active sales and advice on our highly appreciated TCS vehicle insurances from 2027

• Developing sustainable relationships with members

What you bring

• Insurance intermediary certification AFA (VBV) or partial AFA (VBV) certification in non-life insurance

• Fluency in French and German, written and spoken (level C2) – other languages are an asset

• Enjoyment in advising and selling, with a focus on members’ and customers’ needs

• Experience in telephone and/or written customer contact

• Solution-oriented and structured working method

• Determined, conscientious, communicative and open

What you will like about us

• A meaningful activity where you contribute to strengthening the safety and mobility of our members

• A culture of informal address and open collaboration, from the general manager to the apprentice

• A varied activity and a positive working atmosphere within a team looking forward to your arrival

• Working hours Monday to Friday (08:00–18:00), with the possibility of remote work

• Attractive social benefits and discounts for employees

• A modern workplace, well served by public transport

• Free access to TCS Active (fitness)

• A strong and trustworthy brand, with more than 125 years of history and 1.6 million members

Interested? Then submit your application now and come write the history of TCS with us.

At TCS, we respect and value diverse life paths and the diversity of our employees’ profiles. Equal treatment is a top priority for us.

David da Silva, HR Recruiting Assistant, will be happy to provide information about this position at 058 827 30 00.

Here is why we have existed for more than 125 years: All about TCS - TCS Switzerland

Touring Club Switzerland

Human Resources

Daniel Ischi

3072 Ostermundigen