Description

SICPA is a Swiss technology company that supports governments in their quest for efficient governance and long-term prosperity. Our solutions for sovereignty enable our clients to authenticate and secure their assets through customized solutions based on a century of innovation combining data science and digital technology. To support these governments, each of our solutions can be enriched with a personalized marker, generating actionable and reliable data accessible in real-time via a centralized digital platform. Founded in [year] and based in Switzerland, SICPA is renowned for protecting the majority of banknotes worldwide. Operating on five continents, our technology provides sovereignty solutions mainly in the fields of tax revenue, identity management, advanced public health monitoring, and the protection of [specific services]. As the Experience Service & Executive Hospitality Specialist, you will ensure exemplary service and reception, integrated into the company's X continuum, for the CEO, Directors, and guests of SICPA. You will directly contribute to an excellent visitor experience by embodying high, consistent, and personalized standards in a close environment with Assistants and internal teams. You will proactively anticipate needs, coordinate services, and ensure flawless execution of reception, hospitality, and support during meetings, high-level visits, events, or guest interactions with professionalism, tact, and a service-oriented mindset, offering a personalized and seamless experience. Be present at the reception desk during meetings to respond to requests, manage F&B needs, and ensure careful control of entries and exits. Adapt the reception and services according to cultural, protocol, and foreign guest codes. Carry out all F&B services (meals, breaks, beverages, receptions…) with a high level of precision, elegance, and fluidity. Supervise the setup and execution of services: breakfasts, coffee receptions, breaks, lunches, cocktails, at the [company name] and private lounge. Control the quality of products, the presentation, and ensure adherence to preferences, specific dietary needs, and individual requirements. Proactively coordinate and supervise external service providers and internal teams (notably Newrest) to ensure perfect alignment with service requirements. Schedule meal timings, breaks, and services to guarantee a smooth and punctual flow. Participate in quotations, menus, and F&B needs by applying the highest standards. Prepare menus in the language of the guest and ensure labeling for buffets with Newrest. Ensure proactive communication with internal clients to identify and understand their specific needs. Maintain an exemplary level of client service, ensuring impeccable service experience from beginning to end. PROFILEConfirmed experience as a maître d’hôtel or in a similar position (minimum of 5 years of experience in luxury hospitality or a high-end environment). Perfect mastery of service standards and protocol in a business environment. Fluent in French and English; other languages appreciated (Spanish, Chinese, Arabic, etc.). Sensitivity to cultural, religious, and protocol nuances. Ability to anticipate needs, manage urgent and complex requests with rigor and serenity. Skills in internal communication, event logistics, and management reliability with a high level of professionalism. Excellent attention to detail, stress resistance, and a genuine passion for service. Leadership, team spirit, adaptability, and strong versatility. JOIN US!Our success comes from our talented and highly qualified employees. The company policy promotes respect and a long-term vision, with diversity at all levels being a key aspect of our identity. We offer an exciting and challenging role in a company that provides great career prospects in a unique and absolutely [company’s name]. Your application will be treated with the utmost discretion. jid7b6e033aen jit0206aen jpiy26aen