Description
Do you love technology and have a knack for excellent customer service? You work with direct customer contact and combine support, diagnosis, and administrative tasks. You use your technical know-how in daily exchanges with our French-speaking customers as well as internal and external partners. You operate within a broad product range and actively contribute to ensuring a high level of service quality – on site in a technical environment.
Technical Supporter (FR/DE) Consumer Electronics & IT Sector
What to expect
- Handling technical support enquiries by phone, email, and at the technical counter in French
- Providing information on repair status as well as opening and documenting repair cases (RMA)
- Performing fault diagnosis on devices, components, and systems
- Testing and preparing devices for further processing at service centres
- Regular communication with suppliers, manufacturers, and external service centres
- Ensuring solution-oriented and high-quality customer service in the after-sales area
- Administrative tasks to comply with internal and external Service Level Agreements (SLA)
- Monitoring and controlling RMA processes including adherence to turnaround times
- Supporting the team in daily support operations and deputising as needed
What you bring
- Completed technical or commercial training (EFZ), ideally in IT or multimedia
- Very good French and German skills; additional languages are an advantage
- Initial experience in technical support or customer service with a focus on supporting French-speaking customers
- Comprehensive knowledge and flair in IT, network technology, consumer electronics, and electrical fields
- Structured and solution-oriented working style with quick comprehension
- You have sound knowledge of Microsoft (Windows), Apple, and Google (Android) operating systems
- You are strongly customer- and solution-oriented, accurately recognise needs, and successfully implement them thanks to empathy and communication skills
Are you interested or have further questions?
Eveline Icobas is happy to assist you with any questions.
eveline.icobas@brackalltron.ch
The easiest way to reach us is via our application tool – where you can securely and quickly upload your documents.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and follow them. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.