Beschreibung

Critères de l'offre



* Métiers :

* CRM manager
* Expérience min :

* 3 à 5 ans
* Diplômes :

* Bachelor's degree
* \+ 1 diplôme
* Compétences :

* English
* French
* Lieux :

* Neuchâtel
* Conditions :

* Permanent contract
* Salary not specified
* Full Time

Critères de l'offre



* Métiers :

* CRM manager
* Expérience min :

* 3 à 5 ans
* Diplômes :

* Bachelor's degree
* \+ 1 diplôme
* Compétences :

* English
* French
* Lieux :

* Neuchâtel
* Conditions :

* Permanent contract
* Salary not specified
* Full Time

## L'entreprise : LHH ##

**The Adecco Group Switzerland**

Plus d'infos sur LHH

## Description du poste ##

Working closely with the Marketing and Client Experience teams, you will be involved in a variety of CRM and digital initiatives over a **8-month contract**, gaining a transversal view of client engagement strategies across different markets. You will play a key role in coordinating campaigns, supporting client-focused activations, and ensuring a consistent and high-quality experience across all touchpoints.

**Responsibilities**

* **Newsletter Coordination**

Define communication angles and draft newsletter content. Brief external agencies on creative assets, targeting, and messaging. Review and validate creative proposals, coordinate translations, and oversee testing before distribution.

* **Client Engagement & Community Activations**

Plan and coordinate targeted initiatives for key client segments (loyal clients, prospects, partners). Support the organization of events, personalized communications, and client outreach. Assist local teams with their activation needs.

* **Omnichannel Project Follow-up**

Coordinate with internal stakeholders, markets, and external partners on CRM and digital projects. Monitor performance, gather feedback, identify improvement areas, and follow up on necessary adjustments.

* **Client Support & Sensitive Case Handling**

Manage selected client cases, including priority or complex requests. Ensure responses are handled with a high level of quality, consistency, and attention to detail.

* **Reporting & Performance Analysis**

Track campaign performance, analyze results, and provide actionable recommendations to improve engagement and overall client experience.

* **Data Quality Coordination**

Work closely with technical teams to ensure data accuracy within CRM systems. Handle data extractions and support teams in understanding segmentation and processes.

**Profile :**

* Bachelor's degree in Marketing, Business, Communications, or a related field. Additional specialization in CRM or digital marketing is a plus.
* 4-5 years of experience in CRM, customer engagement, or digital marketing, ideally in a luxury sector.
* Hands-on experience with CRM and email marketing platforms (e.g., Selligent, Klaviyo, HubSpot, Mailchimp, or similar). Ability to manage segmentation and targeted campaigns.
* Ability to interpret performance data, track KPIs, and translate insights into practical improvements.
* Fluent in French and English.

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