Description

For one of our clients, based in Geneva, we are offering a position as:Client Experience Advisor - Swiss German / German FRActivity rate 100%MISSION DESCRIPTIONYou are a native Swiss German or German speaker and wish to put your language skills (German, French, and English) at the service of a demanding clientele within a premium environment focused on the quality of its customer experience?Your responsibilities- Respond to customer requests by phone and email by providing adapted, effective, and solution-oriented answers.- Act as a true ambassador of the customer experience by offering personalized and high-quality service at every interaction.- Analyze requests with discernment and demonstrate proactivity in finding solutions, in collaboration with the various internal departments.- Ensure rigorous follow-up of requests and ensure a fluid and consistent experience throughout the customer journey.- Collaborate closely with internal teams to ensure rapid processing of requests.- Ensure a professional and warm welcome for visitors and clients.- Evolve in a dynamic environment requiring excellent ease and the ability to navigate simultaneously between several tools and interfaces (customer request management, internal systems, and databases).- Work daily on several screens and software in order to analyze data, follow up on files, and provide precise and personalized answers to customers.Your profile- Holder of a commercial employee CFC or equivalent training deemed equivalent.- You justify successful experience in a service-oriented, customer-facing environment.- You master common office tools, particularly Excel and Outlook.- Equipped with an excellent sense of organization, you know how to manage several priorities with rigor and efficiency.- Autonomous in your work, you also appreciate collaboration and contribute positively to team dynamics.- Recognized for your sense of service, your ease of communication, and your ability to provide solutions adapted to customer needs.Working conditions- Scheduled hours between 8:00 AM and 7:00 PM from Monday to Friday, with a late shift on Thursday until 8:00 PM.- Subject to a rotation allowing for presence on certain Saturdays (on average two per month).- Exceptional availability for end-of-year commercial activity with two Sundays worked in the month of December.- Anticipated planning allowing for a balance between quality of service and personal balance. jide1eb7b6aen jit0625aen jpiy26aen