Beschreibung
ALBEDIS is a leading Swiss recruitment partner, specialising in connecting talents and companies across a wide range of sectors, from support roles to management positions. As a member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, legal, and human resources, with a presence throughout Switzerland (Bern, Geneva, Lausanne, Zurich).
Client Experience Advisor - Swiss German / German (native) / English / French M/F
Company Description
jid076446baen jit0727aen jpiy26aen
For one of our clients, based in Geneva, we are offering a position of
Client Experience Advisor - Swiss German / German (native) / English / French M/F
Activity rate 100%
Job DescriptionAre you a native Swiss German or German speaker wishing to use your language skills (German, French and English) to serve a demanding clientele within a premium environment recognised for the quality of its customer experience?
Your responsibilities
- Respond to customer enquiries by phone and email, providing tailored, effective, and satisfaction-oriented solutions.
- Be a true ambassador of the customer experience by offering attentive, personalised, and high-quality service at every interaction.
- Analyse situations with discernment and demonstrate proactivity in seeking solutions, coordinating with various internal departments.
- Ensure rigorous follow-up of requests and strive to provide a smooth and coherent experience throughout the customer journey.
- Work closely with internal teams to guarantee prompt and quality handling of requests.
- Provide a professional and warm welcome to users and customers.
- Operate in a dynamic environment requiring excellent IT skills and the ability to navigate simultaneously between multiple tools and interfaces (customer request management, internal systems, and databases).
- Work daily across several screens and platforms to analyse information, track cases, and provide precise and personalised responses to customers.
- Holder of a Federal VET Diploma in commercial business or an equivalent qualification.
- You have proven experience in a service-oriented environment, customer relations, or administrative coordination.
- You are proficient with common office tools, especially Excel and Word.
- With excellent organisational skills, you can manage multiple priorities with rigour and efficiency.
- Autonomous in your work, you also appreciate collaboration and contribute positively to team dynamics.
- Recognised for your sense of service, interpersonal skills, and ability to provide tailored solutions to customers.
Work organisation
- Scheduled hours between 8:00 and 19:00 from Monday to Friday, with a late shift on Thursday until 20:00.
- Participation in a rotation ensuring presence on certain Saturdays (on average two per month).
- Exceptional participation in the year-end commercial activity with two Sundays worked in December.
- Advance planning of schedules allowing a balance between quality of service and personal life.