We have been living the "Human Dimension" for over 20 years, with passion, an entrepreneurial spirit and team spirit.

Kindness, the energy of a smile and a strong commitment are the key words to support you at every stage of your professional transitions.

On behalf of one of our clients, we are looking for a Body Shop After-Sales Advisor (M/F)

Your future responsibilities:

• You will welcome and support customers throughout the handling of their vehicle, ensuring a high-quality service.
• You will analyse the damage, prepare estimates and propose the most suitable repair solutions.
• You will coordinate communications with insurance companies, leasing companies and various partners to ensure efficient handling of cases.
• You will schedule interventions in collaboration with the workshop and ensure agreed deadlines are met.
• You will organise customers' mobility solutions and manage the administrative follow-up of repair orders through to invoicing.
• You will also be responsible for maintaining regular communication with customers to inform them of repair progress and answer their questions.
• You will contribute to service quality by ensuring compliance with internal procedures and company standards.
• You will return vehicles by presenting the work carried out, clearly explaining the invoice and guaranteeing an impeccable customer experience based on listening, professionalism and satisfaction.

Your profile:

• You hold a Federal VET Diploma (CFC) in the field of bodywork or painting and have proven experience in a similar role in Switzerland.
• You pay particular attention to the quality of customer reception and follow-up, prioritising listening, advice and satisfaction.
• You work independently while appreciating collaboration with different departments.
• You remain calm in the face of unforeseen events and make decisions appropriate to the situations encountered.
• You demonstrate flexibility, availability and a strong sense of responsibility.
• You are proficient with common IT tools and use them confidently to ensure precise and rigorous administrative follow-up.
• You are organised and methodical, effectively managing your priorities and meeting deadlines.

Your conditions:

You will join an organisation offering quality conditions, team spirit and staff stability. Your tasks will be varied and your career plan assured. We offer you a tailored advisory approach by providing knowledge of the company, its values and principles.