Beschreibung

Bilingual Administrative Assistant French / German 50%

Cave de La Côte is a major wine cooperative in the canton of Vaud, Switzerland, bringing together more than 350 members and winegrowers on a 450-hectare vineyard. With a rich history and unique heritage, it now offers over 1,000 references reflecting the diversity and quality of its terroir. Firmly looking to the future, Cave de La Côte combines respect for wine-growing traditions with sustainable innovations. Thanks to a responsible approach, modern technologies and recognised expertise, we master the art of blending and bottling to offer excellent wines, true to the identity of La Côte, and we market our wines throughout Switzerland.

We are looking for a Bilingual Administrative Assistant (50%) to join our customer service team, ready to invest in a dynamic environment at the heart of the wine-growing domain.

Your mission

Within a committed and passionate team, you actively contribute to customer satisfaction by handling orders, their follow-up and managing customer requests. A true point of contact, you provide effective solutions and quality service.

Your responsibilities

• Manage order entry, follow-up and invoicing
• Respond to customer enquiries (phone and email) in a professional and courteous manner
• Advise customers on our products, services, prices and delivery times
• Handle and follow up complaints according to internal procedures
• Ensure the follow-up of files until their complete resolution
• Collaborate with the logistics department to ensure proper execution of orders
• Work closely with the sales team to optimise the customer experience
• Manage calls from the telephone switchboard

Your profile

• Commercial employee CFC or equivalent training
• Bilingual French / Swiss German (or German) spoken and written – essential
• Strong customer orientation and sense of service, flexibility and responsiveness
• Proficient in MS Office 365 tools; knowledge of Business Central is an asset
• You enjoy teamwork, have a sense of priorities and rigor in file follow-up,
• Ability to manage several requests simultaneously while offering a high level of service quality
• Excellent communication skills

We offer

• A friendly environment within a cooperative in the wine sector
• Training on our products (wines)
• Free parking space, bus 300 m away
• Free drinks, preferential discounts on our products and other benefits
• 5 weeks’ holiday
• Location: Tolochenaz (VD)

Application information

If your profile matches our needs and you are motivated to join a company that values excellence, innovation and respect for traditions, we would be delighted to receive your application. Apply now and be part of the Cave de La Côte adventure!