Description

Assistant Fashion ManagerLagardère Travel Retail Switzerland operates fashion boutiques within Geneva Airport, a dynamic environment with high customer traffic. In this demanding context, focused on service excellence and commercial performance, we are looking for a 100% Assistant Fashion Manager to support the in-store teams and contribute to offering a premium customer experience.Reporting to the Manager and the Management team, you play a key role in the commercial and human performance of your fashion perimeter. As a true field leader, you actively contribute to revenue targets and customer service excellence, while developing the engagement and skills of the teams.ResponsibilitiesTeam Management & Development- Recruit, onboard, and train team members- Lead the team on a daily basis (briefings, objectives, coaching)- Develop skills and ensure annual reviews- Maintain a motivating, positive, and high-performing environmentCommercial & Boutique Operations- Ensure compliance with procedures- Maintain the boutiques (merchandising, cleanliness, price display)- Implement and monitor commercial actions- Propose ideas to improve commercial performance- Manage openings and closings in compliance with proceduresCustomer Service Excellence- Apply and embody service standards (AURA program)- Optimize team zoning to maximize reception and advice- Be exemplary in the fieldSales & Cash Handling- Actively participate in sales and support advisors- Reinforce the team at the cash desk during peak activity- Control and validate sales transactionsPerformance Monitoring & Reporting- Monitor commercial indicators (revenue, average basket, shrinkage)- Participate in monitoring boutique performance- Supervise inventories and ensure proper functioning- Train teams on theft prevention- Contribute to product, soft skills, and customer service trainingYour Profile- Minimum 5 years of experience in sales, including at least 2 years in team management- Knowledge of merchandising- Comfortable with digital tools (SAP is a plus)- Fluent French, professional English (other languages appreciated)- Leadership oriented towards people and performance- Proactive, organized, with an excellent sense of service- Clear and structured communicationWhy join us?- A dynamic environment with varied responsibilities and a key role in the field- Real development opportunities within a recognized company in Travel RetailInterested?Apply now and join a committed team at the heart of the customer experience at Geneva Airport. jid4e781efaen jit0418aen jpiy26aen