Beschreibung

Assistant Manager Duty FreeRoleWithin the framework of defined internal procedures and commercial objectives set for their scope, the Assistant Manager function is resolutely and strongly involved alongside our teams. Positioned at the heart of daily activity in the boutiques, you intervene directly in commercial performance and team support. Methodical, structured, and results-oriented, you apply procedures, prioritize actions, and guarantee excellence as well as service quality in a high-traffic travel retail environment. Through your field engagement (merchandising, inventory, handling), you have a direct impact on boutique performance, efficiency, and team engagement.Main responsibilities / tasks:Monitoring and development of boutique performance- Analyze sales and key commercial indicators (turnover, average basket, shrinkage)- Ensure regular monitoring of performance by boutique and by business sector- Be a driving force in commercial performance and field team dynamics- Identify levers for improvement and propose concrete action plans- Be proactive in developing commercial performance- Contribute to the motivation and sharing of best practices to maintain team engagementBoutique management and maintenance- Organize and ensure the proper implementation of commercial operations, compliance with merchandising, and price display- Control product availability and proper placement on shelves in line with passenger flows- Ensure boutique openings and closings in compliance with procedures and schedules defined with the airport- Constantly ensure the good condition of the boutiques (cleanliness, lighting, maintenance of furniture)Management and customer service quality- Support teams, as a ONE TEAM leader, in achieving their commercial objectives- Recruit, integrate, and train new employees- Develop team skills through regular and adapted coaching- Lead teams via daily briefings, set daily objectives, and individual missions- Guarantee excellence in customer reception by applying the service program and demonstrating exemplary behavior- Ensure high customer service standards and effective zoning of staff to optimize reception and advice- Ensure fluid and transparent communication with teams and management- Maintain a high level of engagement and motivation of teams in a positive dynamicHR monitoring and individual performance management- Conduct annual reviews and ensure regular monitoring of skills throughout the year- Identify training needs to develop the performance of each employee- Report incidents or non-compliance with procedures, inform stakeholders (management / HR), and implement appropriate corrective actions (verbal or written)Sales assistance and payment processing- Actively participate in sales and support employees by giving them the means to sell (tester, product, price tag, etc.)- Handle payment processing when flow requires it (peak activity)- Control and perform sales reconciliationsAdministrative management- Apply internal procedures: professional attire, schedules, delay/absence notification, breaks, security (CIA, CIAV, STEBs), payment processing- Ensure the proper functioning and maintenance of break rooms- Control the daily schedule in line with customer flow, make adjustments if necessary (find a replacement solution for absentees)- Organize and supervise official semi-annual inventories and rolling inventories as needed within a framework defined by procedures and the finance department- Ensure that digital sales channels are functional as well as SCOs and vending machinesPrevention against theft- Raise awareness and train employees on theft prevention- Apply the procedure in case of theft, control at the exitTraining and development- Develop product skills, AURA, soft skills to contribute to performance- Make commercial arguments and other training support materials available to employees- In coordination with HR, ensure that the minimum number of training hours is metProfile- Degree in commercial support or equivalent- Confirmed experience of at least 5 years in sales- Experience of at least 2 years in managing a commercial teamTechnical skills- Mastery of IT tools, particularly SAP for sales extraction (Excel possible)- Good understanding of commercial issues and retail- Fluent in English, any other language is an assetRequired qualities:- Sense of service and professional posture- Commitment, reliability, and dynamism- Leadership and ability to unite a team- Ability to prioritize, commercial sense, and culture of performance- Sense of service and listening skills- Rigor and sense of organization, courtesy jid226fe92aen jit0727aen jpiy26aen