Beschreibung

After-Sales Markets – Fixed-term contract 3 months (100%)Passion, and : these are the pillars that drive our teams in their work. Frederique Constant is on a mission to provide access to luxury, by designing, developing, and assembling timepieces of the highest quality at the fairest price. The Swiss watch manufacturer based in Geneva designs, develops, and assembles mechanical watches - including more than 30 Manufacture calibers such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Power Reserve, Moonphase - and also offers watches. The Frederique Constant group (Frederique Constant, Alpina, Ateliers deMonaco) has joined the Japanese group Citizen in order to pursue its development and nurture new projects. We offer our employees a dynamic work environment, valuing entrepreneurial spirits, within a human-sized structure. Join our talents driven by the perpetual quest for excellence and become in turn a key element of the company. Joining our teams means immersing yourself in exciting projects and participating in ambitious objectives. The spirit is at the heart of our daily life. Be ready to take on challenges and let's draw together the new horizons of the watch industry.After-Sales Markets – Fixed-term contract 3 months (100%)In order to temporarily strengthen our After-Sales department, we are looking for an After-Sales Markets specialist for a fixed-term mission of 3 months. This opportunity could evolve into an open-ended contract depending on the needs of the company.Start date: as soon as possibleYour missions:Reporting to the After-Sales Manager, you ensure the coordination and monitoring of After-Sales activities with our markets and actively contribute to the continuous improvement of our customer experience.In this capacity, you will notably be required to:- Ensure communication with our markets (e-mails, telephone, meetings)- Monitor and coordinate After-Sales services between Geneva and the various markets- Manage quality issues and support their resolution- Participate in the drafting and updating of internal procedures- Set up and monitor performance indicators- Participate in the deployment of new Customer Experience projects- Ensure proactive communication with After-Sales teams- Participate in After-Sales meetings and cross-functional projects- Coordinate technical training with the markets- Perform various tasks related to the service activityYour profile:- Commercial training, or equivalent- Confirmed experience in a customer service or After-Sales project environment- Excellent organizational skills and priority management- Very good sense of service and diplomacy in a multicultural environment- Proficiency in French and English, both oral and written- Knowledge of the watch industry is an assetWe offer:- A high-impact mission within a dynamic environment- A quick start with varied responsibilities- A committed team and possibility of evolution into a permanent contract depending on the evolution of the activity and the needs of the companyWorkplace: GenevaActivity rate: 100%Type of contract: Fixed-term contract of 3 months with possibility of evolution into a permanent contractAvailability: As soon as possible jid664c901aen jit0625aen jpiy26aen