Beschreibung
# Administrative Support & Call Center Agent #
**Location:** Vevey, Switzerland
**Company:** Nestlé Enterprise S.A.
**Work model:** 50% to 100% activity rate, on-site
**Contract type:** Permanent contract
**Preferred start date:** As soon as possible
**Be a force for good and grow through experiences that push you further.**
As an Administrative Support & Call Center Agent, you will provide reliable telephone coverage and high-quality administrative support to customers across Nestlé Group entities. This varied role offers the opportunity to manage a broad range of activities, interact regularly with internal and external stakeholders, and help ensure seamless behind-the-scenes operations in a dynamic, fast-paced environment and making an impact at scale.
**How you will make an impact as an Administrative Support & Call Center Agent**
# Telephone support and customer service: #
* Provide telephone coverage, answer internal and external calls, and direct callers to the appropriate services
* Use telecommunication and IT tools to manage calls and monitor statistics
* Handle requests and sensitive situations with discretion, composure, and a solution-oriented approach
# Administrative and operational support: #
* Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests
* Process emails, contact internal and external customers, and ensure administrative follow-up
* Create and follow up tickets in the support platform
* Update office information in the system, as well as distribution lists, contacts, and standard routines
* Export and analyse data and keep schedules up to date in Excel
* Apply Nestlé excellence standards, update routines, and contribute to the continuous improvement of the service
**What will make you successful**
* Experience in versatile administrative support, telephone reception, and customer service roles; experience in a similar environment is an advantage
* Excellent spoken and written French, English, and German, with all three languages being essential; Swiss German is an advantage
* Good command of Microsoft Office (Word, Excel, or similar), and confidence using and learning digital telecommunications tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow, or SAP is an advantage
* Versatility and the ability to manage several requests and priorities simultaneously with accuracy
* Discretion, reliability, flexibility regarding working hours, and excellent stress management
* Strong customer and service orientation, clear communication, and a decidedly solution-oriented approach
* Team spirit, initiative, openness to change, and adaptability in an evolving environment
**At Nestlé, we care about our people.**
Our benefits are designed to support your development and well-being, helping you thrive both at work and in your personal life:
* Paid leave beyond statutory requirements
* Attractive employer contribution to your pension plan
* Performance-related bonus
* Learning and development opportunities to build your skills
* Attractive employee discounts on everyday products and services
**What to expect in our recruitment process**
We are committed to providing an inclusive and respectful recruitment experience and are happy to arrange reasonable accommodations where needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern facilities and procedures that ensure a safe environment for everyone.
The recruitment process typically includes a video interview with Talent Acquisition, an interview with the team, final interviews, and then an offer. We review applications as they are received and close the position once a strong shortlist of relevant candidates has been identified, so we encourage you to apply promptly. All information will be treated confidentially.
**Ready to grow with us?**
Apply now and grow through experiences that will take you further.
Vevey, CH