Your profile

• Commercial training (CFC commercial employee or equivalent)
• Proven experience in sales administration, logistics or customer service
• Fluency in French, very good knowledge of German and basic English
• Good understanding of customs flows and incoterms
• Comfortable with IT tools (ERP, Excel, Outlook, etc.)
• Service-oriented, rigorous, team spirit and autonomy

• Management of customer and supplier orders (from entry to delivery)
• Monitoring deliveries, carriers and deadlines
• Preparation of quotes, invoicing and management of import documents
• Interface between customers, sales teams, logistics and finance
• Updating customer, item and price databases
• Handling regulatory aspects (customs, VAT, VOC)
• Processing customer complaints
• Active participation in compliance with quality procedures (ISO 9001)