Beschreibung

We're looking for a mixed-methods UX Researcher to keep momentum on key initiatives (while a team member is on extended leave). You'll run end-to-end research that directly shapes Swissquote's products across investing, trading, daily banking and crypto. You'll collaborate closely with product managers, designers, data/analytics, and engineering to turn user insight into confident product decisions.

What you'll do (outcomes & responsibilities)

• Plan and execute research across discovery and evaluation (interviews, usability studies, field studies, surveys, tree/card tests), matching method to decision and timeline.
• Deliver clear, actionable insights: synthesize evidence into concise narratives, opportunity areas, and prioritized recommendations; ensure findings land with the right stakeholders.
• Measure experience & impact: define success metrics (e.g., task success, SUS/UMUX-Lite, time-on-task, adoption/retention), partner with Product/Design to track changes after launch.
• Champion inclusive design: recruit diverse participants; consider accessibility and different levels of financial literacy; surface risks and ethical considerations.
• Support product strategy: map journeys, uncover unmet needs, inform prioritization, and de-risk big bets with lean experiments.
• Maintain ResearchOps: manage panel/screeners, consent and privacy, study templates, and a tidy repository so others can self-serve.
• Partner across teams: co-create with PRM/Design/Eng, present in reviews, and facilitate workshops that move decisions forward.

Must-have

• 3-6 years hands-on UX research in product teams (fintech or other complex domains a plus).
• Mixed-methods fluency: qualitative depth and practical quantitative skills (survey design, basic stats, confidence intervals, practical sample sizing).
• Great communicator: turns complexity into simple stories; comfortable presenting to senior stakeholders in English.
• Evidence-driven with a bias to action: knows when "just-enough" research is enough and when rigor is required.
• Ethical and compliant: sound judgment on consent, privacy, and data handling in a regulated environment.
• Tooling familiarity: user-research platforms (e.g., Maze), survey tools, analytics basics, Figma, and repository tools.

Nice to have

• Experience in brokerage/trading/wealth or daily banking; familiarity with investor types and risk appetites.
• Working knowledge of personas/segmentation, journey analytics, and experimentation with product teams.
• English proficiency (C1), French, German or Italian a plus.
• Accessibility testing experience (WCAG awareness) and working with assistive technologies.

• Hybrid collaboration with clear, focused research cycles aligned to product roadmaps.
• Pragmatic, lean approach: we scale methods to the decision, timeline, and risk.
• We share findings in short reads and live debriefs, and we track decisions and outcomes over time.

SQ2