Description

Your futureCustomer service begins hereWhen we fall asleep or leave our home, we all want to return to our home as we left it. After a break-in, it is not the lost items that leave the biggest mark, but the violation of our intimate space. At Securitas Direct, we do everything to prevent that moment. With a comprehensive service and cutting-edge technology, we protect what matters and provide true peace of mind. SMEs - agile, human, and forward-looking - foster autonomy and a genuine contribution to collective success. By joining us, you participate in this mission. Whatever your role, you help bring our solutions to life and improve them, whether by designing, supporting, or facilitating our activities. We are looking for aCustomer service specialist that you will fulfill. In this role, you work as part of a team while benefiting from the strong support of our alarm center; you play an essential role in the safety and security of our clients on a large scale. As the guarantor of service quality, you intervene every day in a dynamic environment where responsiveness and reliability are daily responsibilities: Processing phone calls and alarms - in French and GermanSupporting alarm processingEstablishing and following up on client files, Intervention Teams, and PoliceProcessing client requests and maintaining our databaseEnsuring the handling of certain activities related to the client life cycleA versatile and responsible position, at the crossroads of technology, customer service, and commercial employee skillsMastery of French and German (nice to have: Swiss German) or vice versaComfortable with telephone tools and a strong sense of customer serviceVersatility and autonomy in handling activitiesResistance to stress and ability to remain calmWill to learn a new professionThis is a profession that makes sense! As a Customer service specialist, you are the real guardian angel of our clients. Every decision counts and your role has a direct impact on the safety of people and property. Autonomous X, you perform an exciting job that combines technology, vigilance, and service orientation, within a cohesive team you can count on. Join an agile, human-sized company with a real family culture and the presence of the Securitas Group. You will evolve in a growing market where service is at the heart of our business, supported by cutting-edge technology for individuals and daily lives relies on digital tools, a flexible framework, and a team aimed at performance before celebrating together. Outings, departmental activities, cheese fondue, days in the mountains: our shared moments strengthen our development, modern environment, and benefits: everything is there to make you feel for a new challenge? We would be delighted to discover your application. jid18fe567aen jit0208aen jpiy26aen