Beschreibung

EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of theIT Support TechnicianEPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,500 people supporting the three main missions of the institution: research and The EPFL campus offers an exceptional working heart of a community of more than 17,000 people, including over 12,500 students and 4,000 researchers from X 120 different Support TechnicianMissionEPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities s School of Engineering is now looking for an IT Support Technician to join their IT support team X , with regular work (typically 1-2 days per EPFL Neuchâtel duties and responsibilitiesIT support: You will join a small, IT support team X onboarding and team support, enabling you to deliver IT support to onsite and remote users either in person, or via emails, tickets, and calls, resolving both basic and progressively more complex issues.Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools. Diagnose and resolve hardware issues.Unified Provide support for videoconferencing tools, rooms X .IT classroom support: Set up and troubleshoot IT equipment and in IT classrooms.Software support and management: Install and configure software, troubleshoot issues and manage IT software for end-user machines.Network access: Manage client access to the EPFL network and resolve connectivity Actively maintain the IT - both internal and client facing - as part of the support team s projects: in IT infrastructure upgrades, and faculty-wide rollouts.Security: Contribute to IT security by taking care of hardware and software lifecycle.ProfileRequired in IT support with a strong customer service approach.Familiarity with IT support ticket management systems ( ServiceNow).Proficiency in deploying, managing and two of the following systems: Linux, macOS or Windows.Experience with IT hardware management (laptops, PC components).Experience with AV and videoconferencing tools ( , Zoom, Teams).Knowledge of concepts such as Active Directory, LDAP, and knowledge of networking fundamentals ( IP addressing, firewalls, port openings, VPN).Nice-to-have in scripting ( Linux: bash; or Windows: or in programming languages and tools ( Python, git).Knowledge of ITIL or similar industry best practices (incident / change management).Your Profile:Bachelors in Computer Science or CFC, 3-5 years of working in the IT field.Customer-focused, easy to approach, calm X mindset: you enjoy working with enjoy troubleshooting problems X different requests in a dynamic environment.Willingness to support events occasionally outside regular in French and English; verbal and team-oriented and ability to meet with a commitment to continuous learning and team offerFull-time X according to Swiss federal salary world-class institution ranked in the global top 10 for engineering and technology.Exposure to a diverse and technically rich environment supporting researchers, engineers, and forefront of science and technology.Opportunities to grow into more specialized roles (systems, endpoint management, depending on interest and performance.Diverse, multicultural working policies, including child and allowances.Discounts for public transport and car sharing prices.Further Primary work is EPFL s Lausanne campus. The role requires presence Neuchâtel campus, typically 1-2 days per week, based on client demand; travel costs are according to EPFL to join our team?We invite you to apply by submitting your CV and a cover letter (in English or French) via EPFL s official recruitment your cover letter, please include a short overview about projects you may have done - either personal or professional - with the technologies below:1. Linux2. macOS3. Windows4. Hardware (laptops, or other devices)5. Scripting or Start : Activity : 100,00Contract Type: CDIReference: jid5f1045aaen jit0208aen jpiy26aen