Description

Be your best with Bechtle IT Support N2 - Service Desk Referent (f/m/d) Be your best with Bechtle With over employees, we are one of the most successful companies and a market leader in our sector of direct sales of products and a range X of services offered by various service companies, making us a strong and future-oriented partner (zukunftsstark) for medium-sized enterprises, large groups, and the public sector. We are present across Europe and always close to you. IT Support N2 - Service Desk Referent (f/m/d) With over employees, we are one of the most successful companies and market leaders in our client's account based in Geneva; we are looking for an IT Support Technician N2 Service Desk Referent (f/m/d) responsible for ensuring quality-oriented N1-N2 support (including VIP), managing tickets in ServiceNow, supervising critical services via Zabbix/Grafana, and acting as X of the Service. Mission: - Ensure N1-N2 support (phone, email, desk, and on-site interventions), with responsive and careful VIP support. - Diagnose and resolve common incidents (workstation, OS, network, access, devices, tools) and ensure clarity until closure. - Administer accounts and access (Active Directory, O365), apply existing processes, and escalate complex cases to levels 2+/3 ensuring follow-up as X of the Service Desk: support for the team, internal escalation point, contribution to the consistency of standards and monitoring of critical services (Zabbix, Grafana), process/qualify alerts, analyze recurring incidents, and contribute to continuous knowledge base, REX, ITIL/SLA processes. Your profile: - CFC in (or equivalent) and 4 to 6 years of experience in IT support N1-N2, with a confirmed level allowing to hold a Service Desk referent role. - Good command of Windows environments (Windows 11, Active Directory, O365, MDM); good knowledge of MacOS and iOS is highly appreciated. - Experience with ticketing tools (ServiceNow appreciated) and good skills in incident/request management; ITIL knowledge is appreciated. - Excellent communication and service orientation skills: autonomy in troubleshooting, priority management, and ease with demanding users (VIP). - Very good in French and English (C1), both spoken and written; team spirit, rigor, flexibility, and comfort in a multicultural environment; availability for 1 to 2 business trips abroad per year. Offer: - Attractive working conditions: 6 weeks of vacation per year and a pension plan. - Development of potential: a wide range X of personal and professional training offered by the Bechtle Academy. - Diversity: interesting and changing tasks in a future-oriented sector. Job Number: GZLXL778 Kevin Brosse | Bechtle Switzerland SA Bechtle Switzerland SA has certified expertise in the areas of: IT Infrastructure, Management, Managed Services, Skills Management, Analytics, Printing Solutions, and E-Commerce. Thanks to this expertise and solid and sustainable partnerships with key players in the market, we offer a perfectly coherent range X of products and services to cover all our clients' needs. Our proximity, global view of infrastructure and project management make us a key market player. Motivated teams are our best asset to ensure speed, flexibility, and expertise. jid1a748ffaen jit0208aen jpiy26aen