Beschreibung

Daily tasks and responsibilities:

• Own and manage end-to-end service management processes and tools, including incident management, service request management, asset management, and KNB management
• Ensure adherence to standards, policies and best practices in operations
• Act as regional/country experts providing support to wider IT team and agenda
• Own the asset management process for workplace hardware Infrastructure and Field Services
• Support the infrastructure team in the management of site equipment and services
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

Key skills and qualifications:

• Several years working with service management processes and end-user support services combined with team leadership experience
• Familiarity and experience in owning IT end-user services
• Good leadership competence with experience of managing a team of IT technicians
• Project management skills, having lead and owned IT projects
• Good level of communication, problem-solving capability, ability to focus on both smaller and larger tasks with a high degree of accuracy
• Fluent in English; all other Teknos-languages are welcomed

What we offer

• 5 weeks of vacation, flexible working hours with a flextime model, and the option to work from home
• A respectful and appreciative working environment in a motivated team, as well as individual training and development opportunities
• Regular events such as a summer party and a Christmas celebration
• Fresh meals in our cafeteria, plus free coffee and fresh fruit for a little break in between

Interested in joining the TEKNOS-Family? Then we look forward to receiving your application.